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Returns & Warranties

Can you fix my FCS luggage bag that's out of warranty?

If the Bag is in our 1 year warranty period, we advise you to take the bag back to the retail outlet where you purchased it from and ask them to send it back to us for a warranty inspection – if it clears for warranty we would then send you out a rep

I've purchased the wrong item, can I return it?

If for any reason you are not happy with any items purchased, FCS will happily refund the item within 30 days from the date of purchase, without question, provided;• You have proof of purchase (receipt, credit statement or invoice);• The products are

How do I return a faulty product that I purchased online?

If you have purchased through a Retail Store, please get in contact with the store you have purchased from, and they will be able to liaise with you to quickly resolve your issue. Please complete your Warranty Return Request here. Once your request i

What is the warranty on FCS products?

FCS offers a 1 year limited warranty against manufacturing defects and faulty workmanship. This does not include damage caused by misuse, inappropriate use or normal wear and tear. Faulty product validated under the warranty claim will be repaired or